Shipping & Delivery Policy – India
At Tutu-Me! and South2Mouth, owned by Skanda Enterprise, we are committed to delivering your food products promptly, safely, and in the best condition.
1. Order Processing
- Once your order is placed, our team processes it within 1–2 business days (excluding weekends and public holidays).
- Orders are dispatched only after successful payment confirmation.
2. Shipping Coverage
- We currently offer standard shipping across India through our trusted courier and logistics partners, including India Post and private courier services.
- Availability of delivery may vary depending on your location.
3. Delivery Timelines
- Orders are typically delivered within 3–7 business days from the date of dispatch.
- Remote or rural areas may require additional delivery time.
4. Shipping Charges
- Shipping charges (if any) will be clearly displayed during checkout before you confirm payment.
- Free shipping may be available on select products, promotions, or minimum order values (as notified on the Website).
5. Order Tracking
- Once dispatched, you will receive an order confirmation email/SMS/WhatsApp message containing a tracking link.
- You can use this link to monitor the real-time status of your delivery.
6. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions.
- Public holidays or strikes..
- Logistics or courier issues.
- Government restrictions or other force majeure events.
7. Failed Deliveries
- If the courier is unable to deliver the package due to an incorrect address, customer unavailability, or refusal to accept, the order may be returned to us.
- Re-delivery charges (if applicable) will need to be borne by the customer.
8. Customer Support
For any questions about your order or delivery, please contact us at:
- Email : care.tutume@gmail.com
- Phone/WhatsApp :